Why is Telstra trending today?
Telstra customers are trending today due to a technical issue with their MessageBank service, causing delayed missed call and voicemail notifications.
What happened
- Earlier
Telstra customers reported receiving delayed missed call and voicemail notifications [1]
- 5.45pm AWST Wednesday
Telstra resolved the issue with their MessageBank service [1]
- 6.40pm Wednesday
Telstra confirmed no further delayed notifications were expected [1]
What you need to know
The issue was with Telstra's MessageBank service
The problem did not affect triple-0 calls, voice calls, or mobile data
Telstra has resolved the issue and no further notifications are expected
The exact cause of the technical issue is not specified.
Background
Telstra customers across Australia reported receiving delayed missed call and voicemail notifications. The issue was attributed to a technical problem with Telstra's MessageBank service, which has since been resolved. Rumors of a hack or cyber-attack were quickly dispelled by Telstra. The incident is separate from a previous national outage in July that affected millions of customers.
Questions people ask
Was Telstra hacked?
No, Telstra stated the issue was a technical problem with their MessageBank service, not a hack.
Did the issue affect other services?
No, the issue did not impact triple-0 calls, voice calls, or mobile data.
Is the issue resolved?
Yes, Telstra has resolved the issue and no further delayed notifications are expected.
Where this came from
Found through Google Trends and drafted with AI from at least two cited sources. Published automatically after passing our automated checks for sources, wording and safety. It may not have been reviewed by a person yet. Report a correction.