Why are OCBC banking services trending today?
OCBC is trending because many users reported problems accessing the bank's app and internet banking on Friday afternoon. The disruption caused issues with logging in and making payments via services like PayNow.
What happened
- 23 Oct, 12:15 UTC
Outage reports begin to appear on Downdetector [2].
- 23 Oct, 13:11 UTC
Reports of service issues peak at over 767 [2].
- 23 Oct, 14:56 UTC
The number of reports on Downdetector drops to approximately 71 [2].
What you need to know
ATM and card services remained functional during the disruption [2, 3].
The bank confirmed that customer data was not compromised [2, 3].
All customer funds remained safe throughout the event [2, 3].
Affected services have since been restored [2].
The specific technical cause of the intermittent slowness has not been detailed by the bank.
Background
The disruption affected various digital functions, including the account balance page and PayNow payments [1]. Users saw notices in the app stating that the bank was working to return services to normal [1, 2].
OCBC described the situation as intermittent slowness for some customers [2, 3]. Following the reports, the bank's shares saw a slight decrease of 0.2 per cent [3].
Questions people ask
Were my funds safe during the OCBC outage?
Yes, the bank assured customers that their money was safe and no data was compromised [2, 3].
Could I still use my bank card or ATM?
Yes, OCBC stated that card and ATM services were not affected by the disruption [2, 3].
Where this came from
[1] channelnewsasia.com
OCBC customers report issues with internet and mobile banking services
Preview image from channelnewsasia.com
[2] straitstimes.com
OCBC customers facing difficulties accessing app, internet banking services
Preview image from straitstimes.com
[3] businesstimes.com.sg
OCBC customers face difficulties accessing online, mobile banking services
Preview image from businesstimes.com.sg
Found through Google Trends and drafted with AI from at least two cited sources. Published automatically after passing our automated checks for sources, wording and safety. It may not have been reviewed by a person yet. Report a correction.